Space City Drones wants you to be thrilled with your new purchase. However, if you need to return an item, we are here to help. Returns can only be accepted within 9 days of delivery of the product. If you have "Buyers Remorse" , we can help you as long as the boxes have not been opened. Unopened boxes can be returned with no questions asked. Opened and flown product can be returned and must be in new working order (subject to our discretion). Opened boxes will incur a 20% restocking. Any defective merchandise need to be reported to Space City Drones within 9 business days of the order.
All returns must be pre-approved. Space City Drones reserves the right to reject a returned item if it has not been previously authorized with a RMA# (return merchandise authorization) or is returned in a condition that is not able to be resold “As New”. All packages received without RMA#’s are automatically rejected and returned at the sender’s expense. Refunds will be processed as soon as a technician conducts a final inspection on the product. Refunds can take 14 to 21 days to process from the time we receive the return.
If the reason for a return is because of a faulty product or the item shipped was not the item ordered, a printed return label will be emailed to you and the postage covered. If a return is requested because the product ordered is no longer desired, as long as the prouduct is unused, a return will be accepted with the postage covered by the customer.
Products ordered that are either Special Order or Custom Order are not eligible for returns.
We, of course, hope there are no issues with the products we ship out, but if there are, we handle the issue professionally because we treat our customers like we want to be treated.
Refusal of Delivery - If a package is refused for delivery, the customer will be responsible for the shipping charges incurred by spacecitydrones.com. Once we receive the package, we will issue a partial refund to the original credit card for the purchase price minus the actual shipping cost of shipping the package to you. This shipping charge will apply even if you were not originally charged shipping from our free standard shipping promotion in order to keep our prices as low as possible.